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Information to help you enjoy your stay

We have received amazing feedback from our guests since opening on our Covid procedures and we will continue to monitor these procedures which will be shaped by Government guidelines and regulations.

We have received the "We're Good To Go" industry-standard recognition by Visit Britain that proves we have clear processes in place and are following industry and Welsh Government guidelines on cleanliness and social distancing.

We hope the following information will help you fully enjoy your upcoming visit and please find an overview of the measures that we have taken to protect the health of our guests and team members.

Please note masks are mandatory to be worn, unless exempt, throughout the building when not seated. Should you be exempt, please ensure you are wearing your exemption lanyard at all times.



All individual accommodation bookings made for dates up until November 2021 are absolutely risk-free and you can cancel at any time without charge up until 2 pm on the day of your scheduled arrival.

Our hotel residents will be able to order food and beverages for consumption within their rooms. Our Room Service Menu can be viewed here.

We no longer accept cash payments for overnight stays. On arrival you will be asked to pay by credit or debit card for the room rate and if you wish to leave a deposit for extras this also must by card.

We also want to assure that we adhere to in-depth cleanliness and disinfection protocol which has been created in partnership with SGS and is designed to ensure your safety and peace of mind from arrival to departure. Hotel cleaning protocols can be viewed here.


Laguna Health Club & Spa

We are delighted to let our guests and members know that our Gym, Spa and Wet facilities are fully open.

For further information on our Covid measures for the gym and spa please view:

Laguna Spa Guidelines

Laguna Gym Guidelines

Laguna Kitchen and Bar

Our Laguna Kitchen and Bar is now open and taking bookings for indoor and outdoor dining.

Our acclaimed Laguna Kitchen & Bar is the ideal place to enjoy great food with great company. We have an array of food and drink to tempt the taste buds of even the fussiest of eaters.

To view our online menus, please follow the link below:

Laguna Kitchen & Bar Online Menus

Bookings can be made by calling 029 20 111 103 or sending an email to

We look forward to welcoming you at the Laguna restaurant.


Social distancing etiquette

Automatic hand sanitiser units are positioned throughout all areas and there is signage to remind guests of protocols and measures in place that need to be respected.


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