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Information to help you enjoy your stay

We have received amazing feedback from our guests since opening on our Covid procedures and we will continue to monitor these procedures which will be shaped by Government guidelines and regulations.

We have received the "We're Good To Go" industry-standard recognition by Visit Britain that proves we have clear processes in place and are following industry and Welsh Government guidelines on cleanliness and social distancing.

We hope the following information will help you fully enjoy your upcoming visit and please find an overview of the measures that we have taken to protect the health of our guests and team members.

It is now mandatory for all guests to wear a face mask upon entry to the Park Plaza Hotel. Face masks must remain on whilst navigating around all public areas. Face masks may be removed when seated to eat and drink in the bar and restaurant, when receiving a spa treatment and when using the health club equipment exercising and when using the wet facilities.


All individual accommodation bookings made for dates up until November 2021 are absolutely risk-free and you can cancel at any time without charge up until 2 pm on the day of your scheduled arrival.

Our hotel residents will be able to order food and beverages for consumption within their rooms. Our Room Service Menu can be viewed here.

We no longer accept cash payments for overnight stays. On arrival you will be asked to pay by credit or debit card for the room rate and if you wish to leave a deposit for extras this also must by card.

We also want to assure that we adhere to in-depth cleanliness and disinfection protocol which has been created in partnership with SGS and is designed to ensure your safety and peace of mind from arrival to departure. Hotel cleaning protocols can be viewed here.

Laguna Health Club & Spa

Guests will need to book a one-hour time slot to use the wet facilities. Bookings can be made in advance by contacting our team at the spa on 02920 111 110.

For further information on our Covid measures for the gym and spa please view:

Laguna Spa Guidelines

Laguna Gym Guidelines

We are delighted to let our guests and members know that our Gym, Spa and Wet facilities are fully open.

Spa OPEN for both individual treatments and packages

Pool and wet facilities OPEN


Laguna Kitchen and Bar

Our Laguna Kitchen and Bar is now open and taking bookings for indoor and outdoor dining.

Our acclaimed Laguna Kitchen & Bar is the ideal place to enjoy great food with great company. We have an array of food and drink to tempt the tastebuds of even the fussiest of eaters.

With current restrictions still in place, we appreciate dining out is a slightly different experience to usual, but rest assured we do our upmost to ensure our diners have a safe yet enjoyable experience.

We have a user-friendly app and our team are always on hand to help.

To view our online menus, please follow the link below:

Laguna Kitchen & Bar Online Menus

Bookings can be made by calling 029 20 111 103 or sending an email to

We look forward to welcoming you at the Laguna restaurant.

Social distancing etiquette

We ask all our guests to be mindful on the need to practise social distancing from other guests and our team during your stay with us. 

Our lifts can only be occupied by guests staying in the same room at any one time. 

Use of staircases is encouraged as an alternative with designated staircases for upward and downward travel.

Automatic hand sanitiser units are positioned throughout all areas and there is signage to remind guests of protocols and measures in place that need to be respected.

Track and Trace 

Please be aware all visitors are required to provide their contact details before arrival at any of our facilities to adhere to COVID-19 Government guidelines.

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