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Information to help you enjoy your stay

We have received amazing feedback from our guests since opening on our Covid procedures and we will continue to monitor these procedures which will be shaped by Government guidelines and regulations.

We hope the following information will help you fully enjoy your upcoming visit and please find an overview of the measures that we have taken to protect the health of our guests and team members.

As of Monday 14th September all guests to wear a face masks upon entry to the Park Plaza Hotel. Face masks must remain on whilst navigating around all public areas. Face masks may be removed when seated to eat and drink in bars and restaurants, when receiving a spa treatment and when using the health club gym and pool.


All individual accommodation bookings made now for dates up until December 2020 are absolutely risk-free and you can cancel at any time without charge up until 2 pm on the day of your scheduled arrival.

We also want to assure that we adhere to in dpeth cleanliness and disinfection protocol which has been created in partnership with SGS and is designed to ensure your safety and peace of mind from arrival to departure. Hotel cleaning protocols can be viewed here.

Laguna Health Club & Spa

The Laguna Health Club & Spa is fully open to our residents. We are offering all Spa treatments of 50mins+ as featured in our Spa menu.

Currently and to allow social distancing, guests will need to book a one hour time slot to use the gym or swimming pool. Bookings can be made up to a week in advance by contacting our team at the hotel.

For further information on our measures for the gym and spa please click below

Laguna Spa Guidelines

Laguna Gym Guidelines

At the moment,our steam room does need to remain closed.

Laguna Kitchen and Bar

At this time, in line with Welsh Government restrictions, we will be limiting bookings to a maximum of 6 guests per table. Children, aged under 11, can be added to your party. Please ensure that your booking abides by Welsh Government guidelines, particularly in terms of the number of households within a 'social bubble'.

Our app will help you order your food and drinks with us during your stay and our external Terrace area is open daily for food and drink bookings.

Social distancing etiquette

We ask all our guests to be mindful on the need to practise social distancing from other guests and our team during your stay with us. 

Our lifts can only be occupied by guests staying in the same room at any one time. 

Use of staircases will be encouraged as an alternative with designated staircases for upward and downward travel.

Automatic hand santisers units are positioned throughout all areas and we there is signage to remind guests of protocols and measures in place that need to be respected.

Track and Trace 

Please be aware all visitors are required to provide their contact details before arrival at any of our facilities to adhere to COVID-19 Government guidelines.



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