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See what our guests say about their stay

Patricia L
May 17th 2018
"Wonderful hotel!"

The hotel is very beautiful. The restaurant serves fantastic dinners and breakfasts. The cocktails were tasty. The room was spacious and had great European modern design. The bathroom was beautifully accessible. The hotel lobby area is lovely and relaxing. The staff were so kind to us and helpful with our disability issues. I can’t wait to go back to Cardiff!

May 14th 2018
"Lovely hotel"

Lovely hotel and lovely staff good value for money we went here for our 2 year anniversary lovely rooms massive king size bed will recommend this hotel to anyone lovely location next to town centre only a walk away

Apr 15th 2018
"Treat Yourself"

The Park Plaza Hotel is warm and welcoming, and the rooms are very comfortable. I love the location because it’s easy to walk to any of my favorite restaurants in Cardiff, I even appreciate the little biscuits in the room that I have with my coffee in the morning before I go to the gym to work out. All the facilities are clean and in excellent working order, and the front desk staff have never been anything but gracious and accommodating. Oh and I love the lobby area, the comfortable sofas & chairs in front of the fireplaces, and the wonderful smell!

Apr 11th 2018
"Solo business trip"

Great value booking, similar price to much less prestigious hotels. Great friendly staff. Hotel bar served excellent cocktails. Extremely comfortable bed and well stocked mini bar. Nice to have use of the leisure facilities which were clean, tidy and well maintained.

Kat F
Apr 8th 2018
"Home away from home"
We frequently stay here. The prices are good, the staff very friendly, and the amenities excellent. Fantastic central location. The rooms are spacious, with comfy beds and plenty of extras in the room. Will continue to visit!
Mar 22nd 2018
"Fab party"

Had a fabulous 70th party in this hotel, the staff are great, the food and service was spot on. Stayed the nite had a lovely room with great breakfast in the morning.This is a lovely hotel in the center of Cardiff giving value for money.

Mar 21st 2018
"Excellent Park Plaza"

Another excellent stay at Park Plaza for the second time well worth the visit and use of the Spa. All in all a great place to stay. Make use of the Spa and the shopping is not a long walk. Plenty of places to eat and night clubs if you want them. Hope for another trip next year! I don't often write reviews but I have to say we found the staff friendly and helpful with good customer service.

Feb 11th 2018
"Clean, friendly hotel with good food in a brilliant location."

Really impressed with the facilities at this hotel and the cream tea is delicious! Comfy beds and nice showers. The spa is lovely and worth a visit too and again, the staff were very friendly and professional. Really nice breakfast too with a wide variety of options for all tastes. Will be back again and would definitely recommend to anybody wanting a central hotel in cardiff.

Jan 31st 2018
"Birthday Stay"

My boyfriend took me here for my birthday, we did an over night stay with spa treatments and afternoon tea. 

From the moment we arrived to the moment we left we were treated like royalty! When arriving in the room the hotel had left a birthday card for me in the room; which I thought was amazing and so sweet. The room was so spacious, clean and beautiful decor. 

The hotels facilities are amazing the pool etc. And the ladies in the spa are fantastic! I had a massage and I sorry I didn’t get the ladies name but she was amazing at her job! 

We then had the afternoon tea it was to die for!!! Best afternoon tea I have had yet! The restaurant staff so attentive and accommodating and made it look so effortless! 

So overall the experience was fantastic and we will be returning! This place is a must for a visit!

Elaine L
Jan 18th 2018
"Champagne Afternoon Tea"

Wonderful Champagne Afternoon Tea on Monday. Lovely friendly waitress, gorgeous food and relaxed atmosphere in beautiful restaurant with gentle background music. Perfect! Many thanks.

Simon C
Jan 7th 2018
"New Year in Cardiff!"

We came to see the fireworks at Winter Wonderland, and got positively surprised to find such a JEWEL... Amazing service, friendly staff, great location... I could go on, and on, but I think this was simply the BEST value for money I have found whilst traveling across the UK for over 20 years now... I wholeheartedly recommend the Park Plaza for anyone visiting Cardiff!

Dec 27th 2017
"Second to None"

This is the place to stay when in Cardiff. I stayed for 2 nights. It is centrally located and easy access to several sight seeing venues. Not far from Cardiff Millenium stadium. Breakfast selections was great and service was excellent. I will stay again

Emily P
Dec 26th 2017
"Festive afternoon tea"

Splendid. I thought the Christmas themed afternoon tea was perfect with meringue snowmen, profiterole puddings, mince pies and much more. The welsh cake was just right and the amount of food was plenty for anyone. I tried the white peach blossom tea which I hadn't had before and was pleasantly surprised. I would thoroughly recommend this as a great Christmas activity.

Sonya C
Dec 24th 2017
"Perfectly pleasant Park Plaza"

Overnight stay only and sadly didn't get to use most of the hotel facilities. I would have loved to stay longer: excellent customer service, great room, very good breakfast and most convenient location in the heart of the city. Would like to return for a more relaxed stay as Cardiff and the Park Plaza are both fabulous!

Dec 19th 2017
"My favourite hotel"

A fabulous city centre hotel with excellent staff, good menu and lovely rooms. The experience is definitely one of luxury with muted lighting, great interior design and the sense that nothing is too much trouble.

keith e
Nov 13th 2017
Treated my niece for her 10th birthday, we had a free upgrade, a birthday cake, card and birthday balloon for her. Thank you so much for making her day truly special and a memory that she'll never forget. The staff couldn't have done anymore and definitely went that extra mile. Would recommend this hotel to anyone a very special place
Nov 6th 2017
"Lovely hotel, great location"

My daughter and I had a great overnight stay here. Rooms, pool and breakfast were all lovely. Fantastic location; we were within walking distance of loads of Cardiff's attractions. Would happily stay here again.

Nov 5th 2017
"Perfect Stay"

Great location, great staff, modern hotel. Breakfast was lovely good atmosphere in the bar. Went to see cilla at the new theatre just next door perfect! Will visit again when staying in Cardiff. Thank you

Q3705CGsarahp a
Sep 11th 2017
"Excellent hotel"

This hotel has everything you need - A luxury hotel in a great area. The staff were fantastic and made you feel very welcome. Worth making use of the facilities and I'd recommend eating in the hotel too. The cream teas are a must too. The hotel is next to the Theatre, so ideal you'd like to catch a show

Sep 2nd 2017
"Perfect from beginning to end!"

We stayed for 1 night with our 11 month old daughter. 

Upon arrival we checked in slightly earlier than the advised time of 2pm and offered a free upgrade to a junior suite. We also asked for a late check out the following day which we received without any additional charge. 

The room was immaculately cleaned, smart and very comfortable. 
Breakfast was superb with a great selection of hot and continental to choose from. 

All staff are very friendly, nothing was too much trouble. 
We would highly recommend Park Plaza Cardiff and hope to return again.

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