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See what our guests say about their stay

Laura L
Jan 3rd 2017
"Great Stay!"

The Park Plaza is one of my favorite hotels in Cardiff. Fabulous location, comfy rooms and good value for money. Breakfast is lovely, plenty of choice and the pool and gym facilities are very good. Spent a very relaxing and chilled night here for my birthday end of December with the hubby. Cant wait to return.

Jan 2nd 2017
"Afternoon Tea"

We visited the Park Plaza within the Laguna restaurant for the festive afternoon tea on New Years Eve.

There was a wonderful selection of turkey, egg, salmon and ham sandwiches which were all obviously freshly made.

The cakes included Welsh cakes, scones, chocolate logs, profiteroles, jelly and cream and small snowmen.

We had the champagne which was chilled to perfection and the service was superb.

A lovely way to spend an afternoon in Cardiff!

Dec 28th 2016
"Afternoon tea"

What a fabulous festive afternoon tea. The ambiance of the restaurant was really Christmassy and the food was exceptional. The bread on the finger sandwiches were so fresh I could have eaten another plateful. The scones , Welsh cakes and tiny mince pies were especially cooked to order and were delicious. Little jellies with cream in tiny wine glasses just finished it off - delicious - cannot wait to return for one of their speciality afternoon teas.

Dec 28th 2016
"Amazing stay yet again - my most favourite hotel"

Yet again another brilliant stay at the Park Plaza Cardiff. This hotel ticks all the boxes for me - brilliant location, excellent customer service, brilliant rooms and restaurant and a superb range of facilities including pool etc. This hotel is hands down my most favourite hotel - I've travelled across the world but this hotel always draws me back. Lovely ambience and decor you feel so relaxed from the moment you enter. Book it, you won't be disappointed

Dec 10th 2016
"Perfect romantic weekend"

I had a lovely night celebrating my partners birthday. The hotel was spotless and well decorated. The room was very big, /£: the staff very warm, friendly, and helpful. I regret not taking advantage of the spa and restaurant.

Dec 7th 2016
"Very impressed"

Recently stayed over after attending a 40th birthday party at Kuku. The room was very well appointed and although I was at first fearful of noise as it overlooked Tiger Tiger we were not disturbed at all. Breakfast in the morning was first class and although a buffet style everything was fresh and piping hot. Staff in particular very good and helpful. Would definitely stay again.

Dec 3rd 2016
"Great Location"

We were booked in for a works retirement party. Reception was fast and efficient. And the room was compact but really nice. I had a view of the court yard. The bathroom was spacious and the shower was boiling. The bar was trendy and they served a good range of drinks. The hotel is very close to some of Cardiff's best bars. I would recommend anyone to stay here and I look forward to a return visit.

Nov 29th 2016
"2nd visit and would highly recommend"

Great location for Cardiff. Staff are welcoming and really helpful. Rooms are lovely and kept spotless. Spa treatment was amazing and would highly recommend. The food can not be faulted at the Park Plaza, don't eat out, take the time to try the food in the hotel - you wont be disappointed.

Nov 22nd 2016
"My go to Cardiff hotel"

This is my preferred hotel when staying in Cardiff. It is central, there is a great vibe in the bar, nice restaurant , nice spa and gym and the staff are great. I recommend it to friends visiting the city on business and leisure breaks.

Kelly G
Nov 20th 2016
"Afternoon Tea"

Came here for afternoon tea last week. Moment you entered you are greeted warmly by staff. Afternoon tea was delicious variety of cakes and sandwiches with unlimited tea. Very good price as well. Very classy with excellent service, will be returning soon.

Nov 20th 2016
"Superb food, excellent service"

We ate at 7pm on a Saturday. The food was superb and the service excellent. The prawn cocktail was light and delicious. The best either of us have ever had. The lamb shank and mash was absolutely gorgeous. The banoffee bread and butter pudding was the best banoffee or bread and butter pudding type dessert either of us have ever had. Even the rose pino Grigio was the nicest I've had.


The meals are more expensive than an average restaurant, but worth it for the quality of the food.
Had a cocktail before our meal which was very fresh. Not like the sugary syrupy cocktails some cheap bars create. Lovely atmosphere, relaxed but not at all dull.
Highly recommend the restaurant and bar.

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Nov 13th 2016
"I love this hotel"

I have stayed at the Park Plaza for 4-5 days at least once a year for about five years, maybe more. I hate hotels. This is one of two hotels in the world that I love. The decor is classy; the rooms are comfortable and the lobby is welcoming and well used. But the greatest asset of the Park Plaza are its staff and its restaurant. The staff is warm, highly professional and always very helpful. The food is exceptional and the wait staff is also helpful and professional. Overall the staff will go out of their way for you.

Nov 8th 2016
"Great Spa Stay"

Stayed at the park plaza with daughter and friends on a spa package. It was fab. Lovely room clean and spacious room, all staff were friendly and helpful, amazing food at the Laguna restaurant, amazing therapist, great spa were they use Elemis products which is one of my favourite brands, all facilities good, lovely large pool, large steam room, jacuzzi, sauna, all round excellent

Nov 1st 2016
"Fab! "

A fab stay in a lovey hotel, central location with great facilities. The spa was great and the food was AMAZING! Expensive but amazing. The bar area was super cool, we had lots of prosecco and great cocktailsand the staff could not have been more friendly and helpful. In all we had a great girly weekend.

joanne p
Oct 26th 2016
"Welsh Wonder"

Huge comfortable room with free WIFI and easy book in and check out. Excellent breakfast . Great value for money. The leisure facilities looked great as did the restaurant menu but we did not have time to sample them.

Oct 16th 2016
"Lovely lovely"

Booked to celebrate my wedding anniversary,was a lovely stay gorgeous room and a nice touch from the hotel was a congratulations cards and complimentary wine and truffles.. Would highly recommend this hotel..

Kyla S
Oct 13th 2016
"afternoon tea"

I think this is the best afternoon tea spot in cardiff, very filling and great value for money it's worth the extra for the bubbly. Also they do an amazing gents afternoon tea so you don't have to be with friends but can be with the other half.

Hayley K
Oct 12th 2016
"Gentleman's afternoon tea"

Excellent value, and much more substantial than a traditional afternoon tea. Substitutes were made with no quible for my friend who doesnt eat smoked salmon, egg or prawns. The roast beef, Yorkshire pudding and horseradish were sublime - my favourite!

Rhum baba and warm chocolate puding with caramel sauce and an enormous scoop of clotted cream made it almost too much food to eat - almost!

We added in champagne and cocktails to make it more of a night out. Highly recommend

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Oct 10th 2016
"Small Wedding Party"

We booked a small wedding party at the hotel, with a meal in the restaurant and an overnight stay.. The staff were extremely helpful friendly and professional. The food and service was first class and the room very nice and clean.

Sep 25th 2016
"Great hotel"

My husband stayed here last night and he had a great stay. From booking to check out - the staff at this hotel are really brilliant! They phoned prior to check in and were very helpful. He said The swimming pool is ace, lovely breakfast and room really comfortable. Thank you Park Plaza - we will book again!

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