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See what our guests say about their stay

Nov 1st 2016
"Fab! "

A fab stay in a lovey hotel, central location with great facilities. The spa was great and the food was AMAZING! Expensive but amazing. The bar area was super cool, we had lots of prosecco and great cocktailsand the staff could not have been more friendly and helpful. In all we had a great girly weekend.

joanne p
Oct 26th 2016
"Welsh Wonder"

Huge comfortable room with free WIFI and easy book in and check out. Excellent breakfast . Great value for money. The leisure facilities looked great as did the restaurant menu but we did not have time to sample them.

Oct 16th 2016
"Lovely lovely"

Booked to celebrate my wedding anniversary,was a lovely stay gorgeous room and a nice touch from the hotel was a congratulations cards and complimentary wine and truffles.. Would highly recommend this hotel..

Kyla S
Oct 13th 2016
"afternoon tea"

I think this is the best afternoon tea spot in cardiff, very filling and great value for money it's worth the extra for the bubbly. Also they do an amazing gents afternoon tea so you don't have to be with friends but can be with the other half.

Hayley K
Oct 12th 2016
"Gentleman's afternoon tea"

Excellent value, and much more substantial than a traditional afternoon tea. Substitutes were made with no quible for my friend who doesnt eat smoked salmon, egg or prawns. The roast beef, Yorkshire pudding and horseradish were sublime - my favourite!

Rhum baba and warm chocolate puding with caramel sauce and an enormous scoop of clotted cream made it almost too much food to eat - almost!

We added in champagne and cocktails to make it more of a night out. Highly recommend

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Oct 10th 2016
"Small Wedding Party"

We booked a small wedding party at the hotel, with a meal in the restaurant and an overnight stay.. The staff were extremely helpful friendly and professional. The food and service was first class and the room very nice and clean.

Sep 25th 2016
"Great hotel"

My husband stayed here last night and he had a great stay. From booking to check out - the staff at this hotel are really brilliant! They phoned prior to check in and were very helpful. He said The swimming pool is ace, lovely breakfast and room really comfortable. Thank you Park Plaza - we will book again!

Hilary C
Sep 9th 2016
"Superb centrally located hotel."

We thoroughly enjoyed our stay at the Park Plaza. We got a fantastic deal on a suite by phoning the hotel directly. The staff were brilliant and very accommodating to my family. The hotel was spotlessly clean and elegant and the spa facilities were super. We loved the city centre location, just minutes from the shops, yet from our bedroom window you could hardly hear any traffic and could only see trees! My teenage children felt thoroughly spoilt by the whole stay. Thank you.

Nina C
Sep 9th 2016
"Pampering your senses in the city centre"

As we entered the Park Plaza Cardiff, we were suddenly transported to a garden by the beautiful scent they'd used and the cozy, restful ambience of the lobby. Exiting the elevator to our room on the 3rd floor, the scent changed, also lovely, a bit more citrusy.

Room 315 was an inside room but you never felt it because it was cleverly designed to overlook a secret garden(pictures attached). Same in the little lobby as one exits the elevator on the 3rd floor so each space had air and sunlight. On the first floor, lay out was different, no secret garden but a room directly facing the street (didn't notice the street noises though, so must be well insulated).

Bathroom was spacious and had nice tub and shower options. I like handheld showers and theirs were very well positioned with nice jets. Amenities were also of good quality. Sheets were crisp and delicious to the touch and duvet seemed to be made of real down! Pillow choices were also there for maximum comfort.

Complete gym facilities with heated indoor pool made for real exercise are on the first floor in their spa. The pool is very unusual in that instead of being tiled, it is completely lined in stainless steel. First time I've seen this, it looked and felt very clean. That they were using saltwater also felt great! The pampering feel continues here and they had so many tempting offers for spa packages except that last call for treatments was 5:45pm - too early for me to be back at hotel to try.

Will definitely choose to stay with this hotel again if I find myself in Cardiff. Oh, and location is perfect - short walk to Cardiff Castle, St. David's shopping complexes, Sophia Gardens, etc.

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Samantha S
Aug 21st 2016
"Beautiful hotel"

Stunning hotel with really friendly and kind staff. The room was immaculate and large; the bed was big and super comfy; the ensuite was ideal; and the location was perfect, nice and close to the city centre and castle.

The adjoining spa was a dream, again with wonderful staff; and my husband very much enjoyed the pool and jacuzzi.
All in all, top notch.

Sheila P
Aug 13th 2016
"City Gem"

This hotel has lots going for it. It is conveniently located near the pedestrian area of Cardiff and discounted parking is across the street from the hotel. Don't be fooled by the hotel front - step through the front doors into a calm, quiet reception area with welcoming staff. Our experience provided us with a touch of class. The evening dining menu was terrific and the staff were great here - both in the evening and at breakfast time. The housekeeping staff also deserve a mention for their friendliness. Additionally, there are terrific leisure facilities available for hotel guests. I'm happy to recommend the Park Plaza in Cardiff -and have already done so!

Carol R
Jul 20th 2016
"Graduation Night"

Lovely hotel, huge room with really comfy bed and pillows. Fabulous location right in the centre of Cardiff so handy for everything. No car parking at the hotel but 20% off ncp car park directly opposite - £16 for overnight parking. The breakfast was also lovely, lots to choose from and very friendly staff. Considering the location the room was very quiet, would stay again if we went back to Cardiff. Can't comment on any other facilities as we were only there for the night.

Jul 18th 2016
"Lovely spa night"

To say it exceeded expectations is an understatement- we were upgraded to a suite which was beautiful, the spa treatments we had were great and the food was perfect. To say it was good value for money wouldn't go far enough!

We will definitely be back.

Jane L
Jul 11th 2016
"Luxurious and quiet"

Superb pool, very quiet rooms and a high standard of finishing throughout. Friendly and helpful staff. Nice breakfast. Lots of space in the main areas and in the rooms. I stayed for a short business trip but would also recommend it for a short break. Walking distance to the city centre and a taxi rank nearby.

May 5th 2016
"Great location, high quality rooms and helpful front desk staff"

I stayed at the Park Plaza for just one night as part of a business trip but was very pleased with the choice. The hotel is centrally located and yet in what proved to be a quiet area. The room was modern and very well appointed with the usual amenities plus an iron and ironing board and free WiFi.

I had arrived early in the day but the front desk staff made no problem with allocating me a room and later in the morning they kindly printed off my boarding pass for my flight the following day.

The measure of a good hotel is "would you stay there again?" and the answer would be most certainly!

Apr 25th 2016
"Family-friendly hotel loved by 3-year old daughter"

We selected this hotel for the location and the swimming pool. Really happy with all the services, from check-in to check out. All the staff are friendly and made us feel at home, especially for my 3-year old daughter. The best bit for my daughter was the swimming pool. We ended up with dining in the hotel restaurant & bar (Laguna) in all three evenings we stayed; fantastic food & service under the same roof! We got to know well with one of the kitchen staff, Norbert. Thanks to all the team for making our stay much special and memorable!

Jane M
Apr 6th 2016
"Great city centre hotel"

Cardiff is a great city on many different levels, shopping, culture, sport, having fun, eating and drinking. This hotel is the perfect base for all those wishing to enjoy Cardiff from a modern, clean, tidy hotel with great amenities. If you want to feel looked after then look no further than the Park Plaza.

Chessie M
Mar 5th 2016
"Lovely hotel, perfect location!"

I paid for my boyfriend and I to spend Valentine's night here as my treat to him, and I'm so glad I did. The hotel is in a highly convenient location, as you can walk right into the city centre within 5 minutes.

We had a brilliant welcome, no waiting time at all, and were offered directions to the restaurant we were attending later on that evening which was very helpful. Our room and ensuite were both very spacious, (the bed was blooming massive!!), and we also had a separate bath and shower which we got full use out of. The spa facilities were also on our floor which was a nice surprise. Swimming pool, jacuzzi and steam room facilities were very clean, including the locker room, and I could see staff monitoring the water (or whatever it is they do) which was nice to see.

After a very comfy and relaxing nights sleep, we managed to make it down for breakfast at 9:45 (15 minutes before close) where there was still a vast array of cooked breakfast to choose from, and very polite staff offering drinks and clearing tables. To sum up, I think this hotel is perfect for both leisurely and business trips, especially if you want to be able to have access to the busy city life as well.

The Plate Licked Clean
Feb 26th 2016
"Hendricks 'G'n'Tea' at The Park Plaza, Cardiff"

I didn't think I was going to like this.

Quietly, afternoon tea has very much become A Thing recently and most hotels now have their own slice of a lucrative market. Not my kind of Thing, though: in my mind it's musty and prissy. It's dainty-for-the-sake-of-it, finicky food. It's what my old Prof (he was describing Jane Austen, but it'll suffice) would term mimsy-pimsy. It's fussy little just-so portions: in short, many of the things I heartily dislike. One of my tea companions said she was surprised I was there- "Well, you're just such a bloke, aren't you?" she sighed, resignedly. 

Nevertheless, my interest was piqued. The lure of gin lends it a welcomely  raffish air: and daytime drinking beats nighttime hands down, in the decadence stakes, as any fule kno. Macbeth might well have praised sleep as the thing that 'knits up the ravelled sleave of care...sore labour's bath, balm of hurt minds', but gin does pretty much the same thing. And this is Scottish gin, no less: Hendrick's, which is never far away when the very best gins are discussed. Channelling the spirit of Withnail rather than my inner Aunt Mildred, I got stuck in.  ("We want the finest wines available to humanity. And we want them here. And we want them now!")


It's emblematically English, afternoon tea. 

But this is afternoon tea with a difference. The china sets out its stall with quotations from Bram Stoker's Dracula, or Washington Irving's Sleepy Hollow, or Robert Louis Stevenson. Mine had Satan's defiant boast, "Better to reign in Hell, than serve in Heaven." (Paradise Lost book one, culture vultures), and is your remedy if your afternoons currently lack a literary frisson. The 'tea'pot is full of a Hendrick's cocktail- St. Germain elderflower and maraschino cherry liqueurs, all rounded off with soda and lemon juice. Hendrick's recommend you drink their gin with cucumber, and there are hints aplenty on the table.


There's a sepia-tinted broadsheet newspaper on hand which introduces you to Hendricks' chief 'Cucumberists' (''We are baffled why we are not consulted on matters of national cucumber policy'); in short, the branding is brilliant.

The overall effect is quirky- whimsical, without any molar/grinding 'wackiness'; offbeat, without that air of forced zaniness which renders charity telethons unwatchable and makes you want to punch someone in the throat. And not in a good way. 

All of which means precisely nada if the food and drink itself itself isn't up to scratch. This passes muster with flags flying and metaphors mixed. The sandwiches are the usual smoked salmon and cream cheese/egg mayo/ham/cucumber suspects, all done faultlessly.




There's a petite lime jelly which has a smack of mojito about it. The scones are fresh and light and at their best slathered and anointed, though the precise protocol for the jam and clotted cream application could be discussed at length.


Pistachio macarons are delicate and are gone in a blink: a chocolate opera cake does its 'French spin on tiramisu' thing very well too. But really, it's all about the gin.
Last time I was here it was to try the Chef's Table tasting menu, which had some superb peaks: the beef in that 'deconstructed' Wellington haunts me still. In the best possible way, naturally.

The advent of the Hendrick's G'n'Tea makes the Park Plaza one to watch: it has enough sly, eccentric wit- and damn tasty food- to make this well worth recommending.

Consider me a convert.
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Feb 7th 2016
"A top place to stay."

We will definitely return.

We stayed just before Christmas, the atmosphere was great in the hotel, the decor, decorations we top notch. We had a lovely time in the bar after our gig at the Motorpoint arena. The room was lovely as was breakfast. We highly recommend.

Stayed December 2015, travelled as a couple

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